Terms and conditions

 

General provisions

   

The owner of a internet shop http://comexim.pl is manufacturing and trading company COMEXIM 8 Brukowa St, 91-341 Łódź, Poland; VATIN 729 114 13 92

 

Comexim (41 Zaolzianska St, 93-545 Łódź, Poland) is the administrator of customers’ personal details.

 


Ordering procedure

Orders can be made by:

online shop

email address: sklep@comexim.pl

telephone: +48 42 652 81 32 (Monday-Friday, 9-17)

We reserve the right to telephone customer to confirm the order.

 

Putting items to the basket and submitting order is finishing the order.

 

All the prices include VAT and are given in PLN.

 

We inform our customers that all their personal details will be used only for the purpose of order and will not be distributed to anybody.

 

  •   Realization of order (buying)

Processing time is 10 workdays, in some cases it can be extended up to 14 workdays.

Ordered items will be sent via Polish Post after making a PayPal payment. Shipping takes about 10 workdays.


Orders are prepared in the sequence of all orders (first in, first out).


Customer will be informed about the shipping cost while selecting the method of delivery and upon placing an order. Shipping cost is paid by the customer. Shipments are realized only on workdays.


Every package contains VAT invoice or a receipt that is a proof of a purchase. It is necessary in case of exchange or complaint.

 


Exchanges, returns and complaints

 

All offered items are brand new.

In case of incompatibility of the product (material defect), customer can make a complaint. Complaints must contain filled form of complaint, a receipt or an invoice, faulty product and have to be sent to PPH Comexim, ul. Brukowa 8, 91-341 Łódź, Poland.


According to Polish law, customer can withdraw from the contract of sale at a distance without giving any reason within 14 days after receiving the goods. Buyer pays for the shipment back to Comexim. Returns must be sent to PPH Comexim, ul. Brukowa 8, 91-341 Łódź, Poland with filled form of exchange/return. Money will be re-transferred by PayPal to customer account.


Comexim does not accept cash on delivery packages.

 


Others

 

Products’ photos are samples and present offered items. Comexim reserves the right to make slight changes in products such as colors tone, appearance and finish details.

By placing an order customer agrees to these terms and conditions.

 

In cases not covered by these terms and conditions, the Polish Civil Code and other laws shall be used.

 

Feel free to ask if you have any question or doubts.